Legal

Privacy Policy

Effective Date: February 2026

This Privacy Policy describes how Tactical Edge AI, LLC, operating the Monitory platform, collects, uses, shares, and protects your personal information when you visit our website, use our platform, or otherwise interact with us.

1. Information We Collect

Information You Provide

Account Information: Name, email address, company name, job title, phone number, and billing details when you create an account or request a demo.
Contact Form Data: Any information you submit through our contact, support, or demo request forms.
Communication Data: Records of correspondence when you contact us via email, chat, or phone.

Information Collected Automatically

Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths.
Device Data: IP address, browser type, operating system, device identifiers, and screen resolution.
Cookies & Similar Technologies: See our Cookie Policy for details. View details

Operational Data

When you use Monitory for predictive maintenance and equipment monitoring, we process equipment sensor data, vibration readings, temperature measurements, and machine performance metrics on your behalf. This data is processed in accordance with your service agreement and is not used for any purpose other than providing the Monitory platform services.

2. How We Use Your Information

Provide, operate, and improve the Monitory platform

Process your requests, including demo bookings and support tickets

Send transactional communications (account confirmations, security alerts, billing notifications)

Send marketing communications (with your consent, where required)

Analyze platform usage to improve features and user experience

Detect, prevent, and address fraud and security issues

Comply with legal obligations

3. Legal Basis for Processing (EEA/UK)

If you are located in the European Economic Area or United Kingdom, we process your data based on:

Contract Performance: To fulfill our agreement with you
Legitimate Interests: To improve our services, prevent fraud, and conduct analytics
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Cloud hosting (AWS), analytics, payment processing, and customer support tools
Business Partners: With your consent, for joint offerings or referrals
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of your account and for a reasonable period thereafter. Operational sensor data retention is governed by your service agreement.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, regular security audits, and SOC 2 Type II compliance. No method of transmission over the Internet is 100% secure, but we strive to protect your information using commercially reasonable means.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Delete your personal information

Restrict or object to processing

Data portability

Withdraw consent at any time

Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@monitory.ai.

8. International Transfers

Your information may be transferred to and processed in the United States. For transfers from the EEA/UK, we rely on Standard Contractual Clauses approved by the European Commission and UK Information Commissioner's Office.

9. EU/UK Representative

Our EU/UK representative can be contacted at: Rickert Rechtsanwaltsgesellschaft mbH, Colmantstr. 15, 53115 Bonn, Germany.

10. Children's Privacy

Monitory is not directed at individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date."

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@monitory.ai

DPO: dpo@monitory.ai

Mail: Tactical Edge AI, LLC, 8401 Mayland Dr, Ste S, Richmond, VA 23294